Refund policy

POKEHEX.COM RETURN AND REFUND POLICY

Last Updated: 2/15/2024

Welcome to PokeHEX.com! Our Return and Refund Policy outlines the terms and conditions for returns and refunds on products purchased from our website. Please carefully read this policy to understand your rights and responsibilities.

1. Return Eligibility

We understand that circumstances may arise where you need to return a product. We allow returns and refunds on sealed/unopened products within 14 days of the purchase date.

2. Return Process

To initiate a return, please follow these steps:

  • Contact us at PokeHEX5555@gmail.com within 14 days of receiving your product.
  • Provide your order number and a detailed explanation of the reason for the return.
  • If your return is approved, we will provide you with instructions on how to proceed.

3. Return Conditions

  • Products must be in their original, sealed, and unopened condition.
  • The customer is responsible for return shipping costs and insurance.
  • There will be no restocking fee.

4. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within a reasonable timeframe.

5. Exclusions

  • Live Events or Live Stream Items: Returns are not available for live events or live stream items. Refunds are not available 48 hours prior to a live event, the day of the event, or any day after the event. Refunds are available any time before the 48 hours prior to a live event's scheduled time and date. This policy allows sufficient time to resell the item before the event goes live.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us at PokeHEX5555@gmail.com within 14 days of receiving the product. We will work to resolve the issue promptly.

7. Contact Information

If you have any questions or concerns about our Return and Refund Policy, please contact us at PokeHEX5555@gmail.com.

By making a purchase on PokeHEX.com, you agree to the terms of this Return and Refund Policy, as well as the Terms of Service, Privacy Policy, and Shipping Policy.

Thank you for choosing PokeHEX.com!