Shipping policy

POKEHEX.COM SHIPPING POLICY

Last Updated: 2/15/2024

Welcome to PokeHEX.com! This Shipping Policy outlines important information regarding the shipping of products purchased on our website. Please read this policy carefully to understand our shipping procedures.

1. Order Processing and Shipping Timeframes

Items will be shipped out within 72 hours of purchase, excluding weekends and bank holidays. We use the shipping service selected at checkout to dispatch your orders. Please note that processing times may vary during peak seasons.

2. Shipping Methods

All shipments are insured and tracked worldwide to ensure the safe delivery of your items. We offer the following shipping methods:

  • Domestic Shipping (Inside the United States):

    • Delivery Time: 3-4 Business Days

  • International Shipping (Outside of the United States):

    • Delivery Time: 6-18 Business Days

Please note that these delivery times are estimates, and actual delivery may vary depending on factors beyond our control, such as customs clearance and local postal services.

3. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment on the carrier's website.

4. Shipping Costs

Shipping costs are calculated based on the shipping method selected at checkout and the destination of the order. The exact shipping cost will be displayed during the checkout process.

5. Customs and Import Duties

For international shipments, please be aware that customs and import duties may be applied once the shipment reaches its destination. These charges are the responsibility of the recipient and vary from country to country. Please contact your local customs office for more information.

6. Address Accuracy

It is the responsibility of the customer to provide accurate shipping information. Please double-check your shipping address during the checkout process. PokeHEX is not responsible for shipments delivered to incorrect addresses provided by the customer.

7. Shipping Delays

While we strive to meet the specified delivery times, unforeseen circumstances such as weather conditions, customs processing, or other delays may impact the actual delivery date. PokeHEX is not responsible for such delays.

8. Contact Information

If you have any questions or concerns about our Shipping Policy, please contact us at PokeHEX5555@gmail.com.

By making a purchase on PokeHEX.com, you agree to the terms of this Shipping Policy, as well as the Terms of Service, Privacy Policy and Return and Refund Policy.

Thank you for choosing PokeHEX.com!